Donaldson R F Local Support in Pavia (home visits)
Website Support in Pavia
Hands-on help for a website that has stopped working, is slow or needs a change, for businesses and professionals in and around Pavia.
€50: first hour of work included. Then €25 per hour, billed in proportion.
At a glance
A website that stops working, loads slowly or cannot be updated costs you customers every day. I look at it with you, in person in the province of Pavia or remotely, find the cause and fix it.
What is included
- A first hour of work and a diagnosis of what is wrong
- Fixes for sites that are down, broken after an update or slow
- Small changes and updates to an existing site
- A clear explanation of what I found, in plain words
What is not included
- Building a new website from scratch (see the website package for professionals)
- Writing the content of your pages
- Hosting, unless you take one of the hosting plans
Where I work
Where I work every day
Every day, in every town across the province, often the same day or the next. Further out? I still consider it: message me and let's talk, with a higher call-out fee based on distance.
Got a real emergency?
I'm often busy, but I almost always find a gap for someone who's really stuck. Distance, price and timing are worked out together on WhatsApp
Who I am and how I can help
I'm Donaldson, a web technician and freelancer with a Partita IVA dedicated to exactly this: helping people whose site is broken and who want someone to fix it on the spot, without waiting days for an agency to reply. I've worked in IT for more than 30 years across several areas, from WordPress to servers and networks, but what I like most, by far, is taking an urgent problem and solving it fast.
I'm often juggling several projects, but I almost always manage to carve out time for a genuine emergency, like a hacked site turning customers away. Message me, tell me what's happening, and if our schedules line up I'll be glad to come and help.
I work alone. That means you'll never open a ticket or talk to someone reading from a script: whoever answers you on WhatsApp is the same technician who handles everything, directly from your own computer.
Why I still make on-site visits
I spend much of the day in front of a screen, so on-site visits are also a way I've carved out to step away for a bit, meet new people and get to know the area I live in better. For full transparency, I always work in front of you: you see every panel I open and every action I take on your site in real time.
Heads up: I fix technical problems, not design or marketing
Working on-site, I look after the technical health of your site: server, code, viruses, speed, email. If your site isn't working, I get it back up. If you need a full graphic redesign or an ad campaign instead, I'll point you toward the right person.
The problems I solve most often
If your site is in one of these situations, message me. Most technical problems are solved within a few hours.
- Site down or white screen
Immediate recovery from sudden crashes, fatal errors, or plugin conflicts that make your pages invisible to customers.
- Virus and malware removal
If your WordPress site has been hacked or redirects to strange pages, I do a deep clean of the malicious code and lock the platform down against new intrusions.
- Speeding up a slow site
A slow-loading site drives visitors away. I analyse the system, lighten the pages and configure caching to bring performance up to an acceptable level.
- Plugin and update conflicts
I resolve conflicts and malfunctions caused by theme and plugin updates, keeping the site stable without breaking what already works.
- Business email setup
Need an address with your company name? I create it and set it up directly on your devices, including iCloud on Mac and iPhone.
- Hosting migration
I move your site from one hosting provider to another safely and without downtime, with a full check once the migration is done.
- Quick HTML websites
If you need a simple, clean and very fast landing page, I can build a lightweight HTML site and get it online quickly.
- Automatic backups and security
I set up automatic backups for your files and database, so you never risk losing your work to an unexpected issue or attack.
Beyond the website: other areas I work in
As a full-scope IT freelancer, I also take on projects that go beyond the website. If your office also has a computer giving you trouble, a network to sort out, or a server to keep an eye on, just ask: we'll work out together whether it fits what I can do.
- PC and laptop support
Viruses, slowdowns, stuck updates: I also handle software problems on the office's Windows computers, not just the website.
- Networks and Wi-Fi for small offices
I configure routers, access points and shared networks so every workstation in the office communicates smoothly, with printers and devices correctly connected.
- Basic server maintenance
For anyone running a small server alongside the site, I handle updates, security and optimisation, on both Linux and Windows environments.
- General IT security
I configure firewalls, protected access and good security practices to reduce the risk of intrusion, not just on the site but across the whole office network.
This kind of work follows a different pace and process than an urgent visit for the site: we talk it through on WhatsApp first, understand the scope of the project together, and agree on timing and cost.
How the service works
- 1.
Message on WhatsApp You write to me explaining the problem. If you can, send me the site's link and a description of what's happening. The more details you give, the faster the diagnosis.
- 2.
Assessment and quote I look at the site, assess the problem and reply with a clear estimate of cost and my availability.
- 3.
On-site visit I come to the agreed address, fix everything in front of you, and you pay once the work is done.
Clear pricing, no surprises
No mandatory subscription. You only pay for the actual work, and you know from the start how the time is calculated.
- Call-out + first hour of work included € 50.00
- From the second hour onward (billed proportionally) € 25.00 / hour
What if it's a real emergency?
A hacked or unreachable site costs differently from a scheduled visit, because it often means reorganising my day at the last minute. Distance, any urgency surcharge and payment method are always agreed beforehand, via WhatsApp, so you know exactly what to expect before I even set off.
Full clarity from the very first moment
When I arrive at your office, I immediately check the site's control panel to understand the extent of the problem.
If the problem can be fixed within the standard timeframe, I start working right away without wasting your time.
If the problem is critical, such as a destructive hack or a deeply compromised install, I stop and explain the situation before proceeding. You decide whether to go ahead.
Frequently asked questions
- Do you only work in Pavia itself?
- Pavia is my operating base, the place I can get to fastest, often the same day. That said, I'm also open to longer trips: it depends on my schedule at the time and how we agree on price and timing.
- Why don't you work remotely like every other web agency?
- On-site visits are my strength. Many shop owners and professionals prefer having the technician sitting right there, seeing exactly what's happening with their site, instead of waiting on an email ticket. I show up, fix it, and stay until everything works.
- Do you only work with WordPress?
- My service is heavily focused on WordPress, but I also handle general hosting configurations, domain transfers, databases and building pages in plain HTML.
- What happens if my site has been hacked?
- I isolate the infected pages, remove all the malicious code and restore the original files. I then lock down the platform to prevent new intrusions.
- Do you also build a website from scratch for my business?
- My main service is technical support and troubleshooting. I can quickly build simple, functional HTML sites. If you need an elaborate design or very complex features, I'll point you toward someone better suited for that.
- Can you set up business email on iCloud or my phone?
- Absolutely, it's one of the most requested services. I come to your office, create addresses using your site's name, and set them up directly on your computers and phones.
- My site is extremely slow. Can you improve it?
- Yes. I analyse what's slowing down page loading, optimise images, clean up the database and configure caching to make browsing smoother.
- What does the initial €50 fee include?
- It covers my travel to reach your office and the first full hour of work on the site, which is often enough to fix the most common problems.
- What if the job takes longer than expected?
- If I realise the problem is more complex than it seemed, I stop and let you know before continuing. I never rack up hours without you knowing what's going on.
- Do you work alone or send an assistant?
- I always come in person. Whoever answers you on WhatsApp is the same technician who shows up at your door. No middlemen.
- How can I pay at the end of the job?
- We agree on this during our WhatsApp conversation before I arrive. Once the site is working again and tested, we handle payment on the spot.
- You'll have access to my credentials during the visit. How can I feel at ease?
- I always work right in front of you, at your desk. You see every panel I open and every action I take. I never take away or store any credentials.
- Are you a freelancer with a Partita IVA (VAT number)?
- Yes, I operate as a freelancer with a Partita IVA dedicated exactly to this kind of work. I'm not an agency with several technicians: you always work directly with me, from the first message to the end of the visit.
- Do you only handle the website, or also office PCs, networks and servers?
- The website is the heart of this service, but in my work I also take on bigger projects: office PC support, Wi-Fi networks, small server maintenance and general IT security. These follow a different pace than an urgent site fix, so if you're interested, message me and we'll talk it through.
- My site is down right now, what do I do?
- Message me straight away on WhatsApp explaining what's happening. I'm often busy with other jobs, but I almost always manage to find a gap for someone who's really stuck. I'll be honest with you: if our schedules line up, I'll come as soon as possible; otherwise I'll tell you clearly when I might be available.
Next step
Tell me what you need. Support is available Monday to Saturday, 09:00 to 18:00, Rome time.